How can we help?
Setup, targeting and errors are covered in the docs. For anything else, a person replies within 24 hours.
System statusTalk to us
Fastest first. We usually reply within 24 hours.
Frequently asked
Where do I find my credentials?
On your product's page in the dashboard, after signing in. Host, ports, username and password each have a copy button, and Test connection checks them with a real request.
Why do I get 407 or 503?
407 means the gateway refused the login: a wrong username or password, or bandwidth used up. 503 NO_RAY means no IP matches your targeting; widen it. Every code is explained at proxmint.com/docs/errors.
How do I pick a country or keep the same IP?
Add it to the username: PROXY_USER__cr.us exits in the US, and PROXY_USER__sessid.abc123;sessttl.30 keeps one IP for up to 30 minutes. Every parameter is at proxmint.com/docs/targeting.
Which destination ports can I connect to?
Ports 80, 443, 8080, 8443, 8888, 8090, 53, 853, 5060 and 5228. Other destination ports (SSH, SMTP, game servers, custom TCP) are closed by default, on SOCKS5 too. After your first purchase you can ask for one to be opened on your product from Support > Request an unblock in the dashboard; mail ports are never opened. Details: proxmint.com/docs/ports.
Are any websites blocked?
Yes, on every plan: banks and payment services (PayPal, Stripe, Wise and about 2,800 more), every government domain (.gov, .gov.uk, gov.in and so on) and a short list of named sites. They answer 403 SITE_PERMANENTLY_BLOCKED. You can ask for one to be opened on your product from Support > Request an unblock in the dashboard; banking and payment sites need $1,000 spent and a business use. Approval isn't guaranteed. Check your target at proxmint.com/docs/blocked-websites before you buy.
How is bandwidth counted?
We meter total bytes transferred (request + response) against your pack. When a pack runs out, the proxy stops authenticating until you buy more.
Do packs expire?
No. Packs are lifetime — they never expire by date. A pack stays active until its bandwidth is fully used.
Is there a free trial?
Not a no-pay one: your first payment of $10 or more, a top-up or a pack, adds 1 GB of residential bandwidth free. Or start small with a 1 GB residential pack for $1.80.
How do I pay?
Pay with cryptocurrency via Cryptomus — USDT/USDC on most chains, BTC, ETH, SOL, LTC, Monero (XMR) and TRX, from $1. Your bandwidth is provisioned automatically the moment payment confirms.
What if I send the wrong amount in crypto?
Anything above the invoice total is added to your wallet balance, which never expires. If you send too little, the invoice stays open: send the rest to the same address within 3 hours of checkout. If it closes short anyway, what arrived goes to your wallet balance. Send only the coin and network the invoice shows. If a transfer went to an expired invoice or another network, open a ticket with the transaction hash. Details: proxmint.com/refunds.
Can I get a refund?
Consumed bandwidth is non-refundable. For billing issues, email support@proxmint.com.