Terms of Service

• “Service” — the Proxmint proxy network, dashboard, and APIs.
• “Pack” — a prepaid allocation of bandwidth, measured in gigabytes (GB).
• “Bandwidth” — total bytes transferred (request and response) through the Service.
• “Target” — any third-party system, site, or endpoint you connect to via the Service.

You must be at least 18 years old and able to form a binding contract. You are responsible for the security of your credentials and for all activity under your account, including activity by anyone you allow to use it. Provide accurate information and keep it current. One person or legal entity per account. Notify us immediately at [email protected] of any unauthorized use.

Proxmint provides authenticated HTTP/HTTPS and SOCKS5 proxy access on a prepaid, pay-as-you-go basis. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your own lawful purposes. We may add, modify, or discontinue features at any time.

The Service is sold as prepaid bandwidth packs and wallet top-ups priced per gigabyte. Packs are lifetime: they do not expire by date and remain active until their bandwidth is fully consumed. Prices are shown at checkout and may change for future purchases. Payments are processed by our third-party payment providers (card and cryptocurrency); you authorize the applicable charge, including any processor fee disclosed at checkout. Fine-geo targeting (state, city, ZIP, or ASN) may meter at a higher rate, as disclosed in the dashboard.

Immediate provisioning and waiver. The Service is digital content supplied on demand. By completing a purchase you request that we begin provisioning your bandwidth immediately, you expressly consent to immediate performance, and you acknowledge that you therefore lose any statutory right of withdrawal, cancellation, or “cooling-off” period once provisioning begins. Provisioning is treated as beginning at the moment your payment is confirmed.

All sales are final and non-refundable. Packs, wallet top-ups, and pay-as-you-go balances are prepaid digital goods that are provisioned immediately, and are not eligible for refund, cancellation, or exchange — whether the bandwidth is unused, partially used, or fully used. Cryptocurrency payments are irreversible and, once confirmed on-chain, can never be refunded.

The only exceptions, granted at our sole discretion and limited to what mandatory law requires, are: (a) a verified duplicate or technically erroneous charge; or (b) a verified, total failure to deliver the Service caused solely by us and not resolved within a reasonable time. We do not refund for unused bandwidth, change of mind, blocked or incompatible Targets, performance not matching your expectations, or violations that lead to suspension. We may decline any refund where we detect abuse or refund-exploitation patterns (such as multiple accounts). Full details are in our Refund Policy, which is incorporated into these Terms.

Chargebacks and disputes. If you believe a charge is wrong, contact [email protected] first. Initiating a card chargeback or payment dispute in lieu of contacting us — for a service that has been delivered — is a breach of these Terms. On any dispute or reversal we may immediately suspend your account, reverse and reclaim the provisioned bandwidth, and remove the corresponding wallet credit, and we will submit our delivery and consent records to the payment network.

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms. Prohibited activity may result in immediate suspension or termination without refund and may be reported to law enforcement.

You are solely responsible for how you use the Service and for the legality of your activity in every jurisdiction that applies to you and your Targets. You agree to:

• Obtain any consent or lawful basis required to access your Targets and to collect or process data.
• Respect the applicable terms, rate limits, and access rules of your Targets.
• Comply with all applicable laws, including data-protection, export, and sanctions laws.
• Not use the Service against systems you are not authorized to access.
• Not use the Service from, or to target, a sanctioned or embargoed jurisdiction, and confirm you are not on any sanctions or denied-party list.
• Not resell, sublicense, or redistribute the Service without our written permission.

We may require identity or business verification (KYC) where your use raises compliance or abuse concerns, and may suspend access until it is completed.

The Service, including its software, dashboard, branding, and documentation, is owned by Proxmint and protected by intellectual-property laws. These Terms grant you no rights in our marks or materials except the limited licence to use the Service. You retain ownership of the data you lawfully collect through the Service.

The Service relies on third parties — including our payment provider, hosting and database providers, and an upstream proxy network — each governed by its own terms. Because the network is provided by an upstream supplier, your use is also subject to that supplier’s acceptable-use rules (which are no less strict than our AUP); we are required to pass through and enforce them, and may act on the supplier’s instructions to remain compliant. We are not responsible for third-party services, and your use of any Target is between you and that Target.

The Service is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted access, specific speeds, success rates, or that any IP will be usable with a given Target.

To the maximum extent permitted by law, Proxmint is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total aggregate liability arising out of or relating to the Service is limited to the amount you paid to us in the six (6) months preceding the event giving rise to the claim.

You agree to indemnify and hold harmless Proxmint and its operators from any claim, loss, or expense (including reasonable legal fees) arising from your use of the Service, your content or data, or your breach of these Terms or the AUP.

We may suspend or terminate your access immediately for violations of these Terms or the AUP, to protect the Service or others, or to comply with law. You may stop using the Service at any time. Sections that by their nature should survive termination (including IP, disclaimers, liability, and indemnity) survive.

Our handling of personal data is described in our Privacy Policy. Where you act as a controller and we process personal data on your behalf, our Data Processing Agreement applies and forms part of these Terms.

We may update these Terms. Material changes will be reflected by the “Last updated” date above. Continued use after changes take effect constitutes acceptance.

These Terms are governed by the laws of the United Kingdom, without regard to conflict-of-law rules. The courts of the United Kingdom have exclusive jurisdiction over any dispute, and you agree to first attempt to resolve disputes informally by contacting [email protected].

These Terms, together with the policies referenced above, are the entire agreement between you and us. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control.

Questions about these Terms: [email protected]